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Home > Support Center > Your GEOSLOPE Support Center Account
Your GEOSLOPE Support Center Account
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In this article we explain how to set up your GEOSLOPE support portal account.

Before You Start

  • If you are a longtime GEOSLOPE customer, you may be accustom to submitting requests for technical support directly by email.
  • In the past, you would receive responses to these requests via direct email. 
  • Now, all communication on a support case is handled directly in the GEOSLOPE Support Center.

Automatic Account Creation

  • Sending an email to GEOSLOPE support, as you previously did, will automatically create a ticket for your support request. 
  • If you have not yet used the Support Center or created an account, an account will automatically be created for you. 
  • When this happens, you will receive two automatic emails from the Support Center.
  • The first email will confirm your Support Center account.
  • This email includes the username the system generated for you. 
  • It also includes a link for you to activate your account. 
  • Clicking on this link will bring you to the following:
  • After providing the requested information, your account will be active and you can review your tickets. 
  • Click on the link at the top of the page to list all of your current tickets or to submit a new ticket. 
  • Many issues have already been addressed by articles in our Knowledge Base. 
  • Search for your issue to receive a list of all related articles.

Link to Your Ticket

 

  • The second email you receive will provide a direct link to your new ticket.
  • Click on the included link to take you directly to your ticket in the Support Center.

 

Forgotten Password

  • If you have misplaced the account confirmation email or have forgotten your password, you can click on the Forgot password link on the main Support Center login page.
  • Follow the instruction to reset your user credentials.
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