If you are a longtime GEOSLOPE customer, you may be accustom to submitting requests for technical support directly by email.
In the past, you would receive responses to these requests via email. Now, all communication on a support case is handled directly in the GEOSLOPE Support Center.
Sending an email to GEOSLOPE support, as you previously did, will automatically create a ticket for your support request. If you have not yet used the Support Center or created an account, an account will automatically be created for you. If this is the case, you will receive two automatic emails from the Support Center.
The first email will confirm your Support Center account.
This email includes the username the system generated for you. It also includes a link for you to activate your account. Clicking on this link will bring you to the following:
After providing the requested information, your account will be active and you can review your tickets. Click on the link at the top of the page to list all of your current tickets or to submit a new ticket. Many issues have already been addressed by articles in our Knowledge Base. Search for your issue to receive a list of all related articles.
The second email you receive will provide a direct link to your new ticket.
Click on the included link to take you directly to your ticket in the Support Center.