This article explains how to get a 64-bit crash dump and send it to GEOSLOPE technical support.  This file can help our technical support personnel find the cause if GeoStudio is crashing or hanging on your computer.

Before You Start

• A crash dump is a file created by Windows when an application crashes or hangs.
• It gives programmers a view into what the application was doing at the time of the crash.
• This process assumes the host operating system is Windows 10.
• This process assumes the host operating system is 64-bit.

Cause GeoStudio to Crash

• Perform whatever steps are necessary to get GeoStudio to crash (or hang). 
• Wait until you see the crash message (or when GeoStudio stops responding) before proceeding.

Check for Automatic Crash Dump

• Windows may create a crash dump automatically.  Check for the existence of this dump file:
  1. Open 'File Explorer' (shortcut: Ctrl + N).
  2. In the 'Address Bar' type:
     %TMP%
     
  3. This will navigate to the 'Temp' folder for your profile.
  4. Look for a file named GeoStudio.dmp with a recent date.
  5. If you find it, attach the crash dump to your support ticket.
  6. If you don't find it, continue to the next step.

Manually Create a Crash Dump

• You need to run the 64-bit 'Task Manager' to create a 64-bit dump file.
• To ensure you're running the correct 'Task Manager', follow these steps carefully:
  1. Launch the 'Task Manager' (shortcut: Ctrl + Shift + Esc). 
     
  2. The 'Task Manager' window will appear, but it's unclear if the 32-bit or 64-bit version has launched, so we need to close it.
  3. Launch the 'Task Manager' again (shortcut: Ctrl + Shift + Esc).
  4. Now we can be sure we are running the correct 'Task Manager'.
  5. If there's a 'More details' button, press it.
     
  6. Go to the 'Processes' tab.
     
  7. Locate the application that is crashing, as instructed by technical support personnel (such as GeoStudio.exe) in the column called 'Name'.
  8. Right-click the application name, then choose 'Create dump file'.
     
  9. Sometimes you get a message saying "The file has been successfully created", followed by the path to the new dump file.
  10. Other times there's no message but the file gets created in your %TMP% folder with a name like GeoStudio.dmp. 
  11. Attach the crash dump to your support ticket.