This article reviews the GeoMedic diagnostic utility and how to use it to provide system information to the GEOSLOPE technical support team.
Since we make periodic updates to the GeoMedic program, we always recommend that you download the latest version from the following link:
- GeoMedic does not "install" on your computer. It is a self-extracting program that deletes itself after it runs.
- It is best to run GeoMedic using an account with full administrator rights.
- GeoMedic attempts to communicate with any GEOSLOPE lmadmin license managers that may be present on your network.
- If your computer has a problem with licensing or connecting to your license server, GeoMedic may take a long time to finish running. When encountering these problems, it is not uncommon for GeoMedic to display the "Not Responding" notification in the title bar. If GeoMedic enters this state, please allow it to finish running in its own time.
- GeoMedic is a tool used in troubleshooting technical problems you may experience when using GeoStudio.
- GeoMedic gathers information about your computer configuration and any GEOSLOPE software installed on it.
- The information GeoMedic collects is recorded as XML in plain text. This information is displayed in the text window at the bottom of the GeoMedic user interface.
- After GeoMedic has finished running, it prompts you to save the information in a text file. We append the .geomedic extension to the file, but there is nothing special about it. You can open it in any text editor.
To generate a GeoMedic diagnostic report:
- If you have GeoStudio USB dongle licenses, attach these to your computer before running GeoMedic.
- Run the GeoMedic executable that you downloaded from the link above.
- Follow the instructions in GeoMedic.
- Save the output file when prompted.
- Create a support ticket and attach the GeoMedic diagnostic report to your ticket.