In this article we explain the troubleshooting steps to follow when GeoStudio crashing when trying to print.

Cause

• This can happen if there is a problem with your printer configuration.

Before You Start

• This process assumes the host operating system is Windows 10.
• One step requires uninstalling and re-installing your printer driver. 
• Ensure you have the printer driver installer before performing that step.

Steps to Resolve

1. Ensure GeoStudio is closed.
2. On the 'Windows Taskbar', click on the 'Start' button (shortcut:  Windows logo key or Ctrl + Esc).
3. Click on the 'Settings' icon (shortcut: Windows logo key + I).
4. Click on the 'Devices' icon.
   
5. Select 'Printers & scanners' from the pane on the left.
6. Uncheck the box 'Let Windows manage my default printer'.
   
7. Select a different printer to use as your default printer.  A PDF Writer or the 'Microsoft XPS Document Writer' are good choices.
   
8. After selecting the new printer, click on the 'Manage' button.
   
9. Click on the 'Set as default' button.
   
10. Close the 'Settings' window.
11. Re-start GeoStudio and try printing to the new default printer.
12. If GeoStudio does not crash, try switching back to the printer that caused the initial problem and see if you can print to it.
13. If that doesn't solve your problem, try uninstalling the print driver for the problematic printer and re-install it.
    • Select the printer to uninstall and click on the 'Remove device' button.
      
    • At the top of the window, click on the 'Add a printer or scanner' button.
      
    • If your printer shows up in the list of found printers, select it and click on the 'Add device' button.
    • If your printer does not show up, click on the link 'The printer that I want isn't listed' and follow the instructions.
14. If you continue to experience problems printing after uninstalling and re-installing the print driver, create a crash dump file.  Open a support ticket and attach the crash dump.