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Home > Licensing > Problem - USB License Dongle Not Recognized
Problem - USB License Dongle Not Recognized

In this article we explain why your license USB dongle may not be recognized by your computer and how to resolve this problem.

Before You Start

  • A dongle is a serialized hardware key attached to a USB port on a computer. 
  • A dongle is used to limit or lock software access to whomever has the dongle attached to their system through the associated license file.
  • Use of a dongle based license require three components:
    • The physical dongle attached to a USB port.
    • The proper dongle driver installed on the computer.
    • A license file that matches the host ID on the dongle.
  • When the computer successfully recognizes the dongle, a red light will illuminate on the key.

Cause

  • Your dongle driver may be out of date, an incorrect version, or missing.
  • Your dongle may be deprecated and need replacing.

Steps to Resolve

  • Update your dongle driver.  You should always download the latest version from the GEOSLOPE website:
    Drivers and Utilities
  • If you suspect your dongle may need replacement, refer to this article:
    Retired USB Dongles
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