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Showing articles from Troubleshooting tag

Problem - The FlexNet Publisher Dashboard is not Accessible Through the IE Browser

In this article we explain how to ensure Internet Explorer on the server can access the FlexNet Publisher Dashboard. # Cause * By default, Windows Server operating systems are typically set up to reduce the risk of attack from Web-based content that is not secure. * This enhanced security may also prevent Web si…

Problem - GeoStudio Setup Program Fails to Complete

In this article we explain how to resolve the problem where the GeoStudio Setup program stalls or fails to complete. The progress bar is part way complete but never progresses to the end: ![][1] # Cause * This problem typically occurs with installers for GeoStudio 2019 or newer. * This can occur when the latest…

Error 7189 - Client Activation is Not Allowed to Activate

In this article we explain error message: Failed: 7189; Client activation is not allowed to activate: _(license number)_. Check the license model to make sure a client can activate. # Cause This error message indicates the license type does not match the platform you are trying to activate it on. For example: *…

Problem - License Server Version Older than GeoStudio Version

In this article we explain explain problems that arise when using an out-dated license manager with a newer version of GeoStudio. You may receive the following warning message when installing GeoStudio: One or more of your license servers will not work with this version of GeoStudio because the version of the license…

Reporting Problems / Bugs

In this article we describe how to create an effective problem / bug report. # Bug Report Outline While we appreciate being notified of all problems / bugs you encounter in the software, some methods of reporting are more effective at a speedy resolution. The following is a brief descriptions of all the components …

Error - Runtime DLL not found

In this article we explain how to resolve errors related to missing runtime DLLs: GeoStudio.exe - System Error The code execution cannot proceed because <filename>.dll was not found. Reinstalling the program may fix this problem. ![][1] # Cause * This type of error can occur when you have use the Microsoft Soft…

Error - This license's maintenance period does not entitle you to use this release of GeoStudio.

In this article we explain the error message error message: This license's maintenance period does not entitle you to use this release of GeoStudio. Install an older version of GeoStudio or renew maintenance to use this license. This error is typically encountered when upgrading or installing a new version of GeoStu…

Error -4,132 - The maximum number of users has been reached

In this article we explain the error message: The maximum number of users has been reached. (Error -4,132) ![][1] # Before You Start * Some steps require direct administrator access to the license manager computer. * Those steps assumes the host operating system on the license manager is Windows Server 2019. …

Error - .NET framework must be later than version 2.0

In this article we explain the following error that can occur when installing GeoStudio 2007 on a current operating system (i.e. Windows 10) and your .NET version is 4.0 or higher. .NET framework must be later than version 2.0 The error message is confusing because your .NET version is higher than the recommended ve…

Error - EXITING DUE TO SIGNAL 32 Exit reason 9

In this article we explain license manager error: EXITING DUE TO SIGNAL 32 Exit reason 9 This error will be reported in the geoslope.log file on the license manager if both the lmadmin license manager and Vendor Daemon (the geoslope-lmadmin service) fail to start. # Cause * There are multiple instances of the li…

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