From this date, GeoStudio perpetual licenses that are not current on maintenance will become machine-locked to the computer or server where the software is installed.
This means they cannot be moved to another device or restored to the current device in the event of, but not limited to, software failure, virtual machine re-hosting, formatted hard drive and so forth.
Error -4,132 - The maximum number of users has been reached
In this article we explain the error message: The maximum number of users has been reached. (Error -4,132) Before You Start * Some steps require direct administrator access to the license manager computer. * Those steps assumes the host operating system on the license manager is Windows Server 2019. * Please …
29-Sep-2020
Problem - GeoStudio Crashes When Trying to Print
In this article we explain the troubleshooting steps to follow when GeoStudio crashing when trying to print. Cause * This can happen if there is a problem with your printer configuration. Before You Start * This process assumes the host operating system is Windows 10. * One step requires uninstalling and re-ins…
02-Sep-2020
Error 0x80070005 - Failed to Install
In this article we explain the following error that can occur when installing GeoStudio. Typically this error is found in the Setup log file: Error 0x80070005: Failed to ... Cause * Error code 0x80070005 is a general error code to Windows users. * It signals a general "Access Denied" response to a setup action. …
22-Sep-2020
Error - EXITING DUE TO SIGNAL 28 Exit reason 5
In this article we explain the license manager error: EXITING DUE TO SIGNAL 28 Exit reason 5 This error will be reported in the geoslope.log file on the license manager if the license manager is running but the the Vendor Daemon (the geoslope-lmadmin service) fails to start. Cause * The vendor daemon is experienci…
22-Sep-2020
Error - EXITING DUE TO SIGNAL 32 Exit reason 9
In this article we explain license manager error: EXITING DUE TO SIGNAL 32 Exit reason 9 This error will be reported in the geoslope.log file on the license manager if both the lmadmin license manager and Vendor Daemon (the geoslope-lmadmin service) fail to start. Cause * There are multiple instances of the licens…
22-Sep-2020
Error - Failed Windows system service call to WriteFile(): The pipe is being closed.
In this article we explain the error message: Error - Failed Windows system service call to WriteFile(): The pipe is being closed. This error may also appear as: Failed windows service call to ReadFile(): The pipe has been ended. Cause * GeoStudio performs inter-process communication via a system called Named Pi…
16-Nov-2020
Problem - License Manager Stops Working Unexpectedly
This article identifies areas you can check if your license manager (lmadmin) stops working unexpectedly and you need to manually re-start the geoslope-lmadmin servcice to get it working again. Before You Begin * You should have direct administrator access to the computer the license manager is running on. * This…
22-Sep-2020
Problem - GeoStudio is Missing User Interface Elements
This article demonstrates how to recover missing user interface (UI) elements in GeoStudio. Cause * The screen coordinates of GeoStudio UI elements are recorded in the Registry. * If your display setting change significantly, these coordinates may no longer be valid. * Significant changes include (among others):…
22-Sep-2020
Error (601) - Activation was Refused by the Activation Server
In this article we explain the following error that can occur when activating a license in GeoStudio: (license number): Failed: Activation was refused by the activation server. (Error 601) The server gave this reason: 7288; The activation of the fulfillment is denied by the activation policy for activation id(license…
29-Sep-2020
Problem - USB Dongle License Not Found
In this article we explain why the license for your USB dongle may be missing and how to resolve this problem. Before You Start * A dongle is a serialized hardware key attached to a USB port on a computer. * A dongle is used to limit or lock software access to whomever has the dongle attached to their system thro…
29-Sep-2020
